Refund & Return Policy

1. Shipping

Badger Compounds ships within the United States only.

We do not offer international shipping at this time.

2. Research Use Products – Final Sale

All products sold by Badger Compounds are laboratory research materials intended for in-vitro research use only. Products are not intended for human or veterinary use.

Due to the sensitive nature of research materials:

• All sales are final once shipped

• Opened, used, or altered products are non-refundable

• Returns are not accepted, except as outlined below

3. Eligible Refunds or Replacements

A refund or replacement will be considered only under the following circumstances:

• Product arrived damaged in transit

• Product received was incorrect (wrong item or quantity)

• Product was defective upon arrival

Requests must be submitted within 3 business days of delivery confirmation.

4. Reporting an Issue

To request a refund or replacement, contact us at:

Email: [email protected]

Include:

• Order number

• Description of the issue

• Clear photos of the product and packaging

Requests submitted without documentation may be denied.

5. Resolution Process

If approved:

• A replacement will be shipped at our discretion, or

• A refund will be issued to the original payment method

Approved refunds are typically processed within 5–10 business days.

6. Non-Refundable Situations

Refunds will not be issued for:

• Buyer’s remorse

• Incorrect ordering by the customer

• Improper storage or handling after delivery

• Shipping delays caused by carriers

• Orders marked as delivered by the carrier

• Regulatory, postal, or third-party carrier issues

7. Chargebacks & Disputes

Customers are encouraged to contact us directly prior to filing a dispute.

Excessive or abusive chargebacks may result in:

• Order cancellation

• Account suspension

• Future purchase restrictions

8. Policy Acceptance

By completing a purchase on this website, you acknowledge that you have read and agree to this Refund & Return Policy.