Badger Compounds ships within the United States only.
We do not offer international shipping at this time.
2. Research Use Products – Final Sale
All products sold by Badger Compounds are laboratory research materials intended for in-vitro research use only. Products are not intended for human or veterinary use.
Due to the sensitive nature of research materials:
All sales are final once shipped
Opened, used, or altered products are non-refundable
Returns are not accepted, except as outlined below
3. Eligible Refunds or Replacements
A refund or replacement will be considered only under the following circumstances:
Product arrived damaged in transit
Product received was incorrect (wrong item or quantity)
Product was defective upon arrival
Requests must be submitted within 3 business days of delivery confirmation.
4. Reporting an Issue
To request a refund or replacement, contact us at:
Email: support@badgercompounds.com
Include:
Order number
Description of the issue
Clear photos of the product and packaging
Requests submitted without documentation may be denied.
5. Resolution Process
If approved:
A replacement will be shipped at our discretion, or
A refund will be issued to the original payment method
Approved refunds are typically processed within 5–10 business days.
6. Non-Refundable Situations
Refunds will not be issued for:
Buyer’s remorse
Incorrect ordering by the customer
Improper storage or handling after delivery
Shipping delays caused by carriers
Orders marked as delivered by the carrier
Regulatory, postal, or third-party carrier issues
7. Chargebacks & Disputes
Customers are encouraged to contact us directly prior to filing a dispute.
Excessive or abusive chargebacks may result in:
Order cancellation
Account suspension
Future purchase restrictions
8. Policy Acceptance
By completing a purchase on this website, you acknowledge that you have read and agree to this Refund & Return Policy.
